I think anyone who has ever had to work with the public knows that a harried crowd of customers on a wild Saturday morning can be trying. The trick to great customer service is how you keep smiling even though you are tired, stressed, and want to be anywhere but there.
This morning, after finding two of our favorite Saturday morning haunts were either closed or so busy we didn’t want to wait, my gal and I went on to Denny’s. I haven’t eaten in a Denny’s for years but it looked fairly clean and the smell of breakfast was inviting. We were encouraged to find no one was throwing up or keeling over from ptomaine poisoning so we were content to wait our turn to be seated by any of the worn out looking waitresses.
After having four of them walk by and not even pay us a bit of attention, the cashier looked at us and shrugged like she didn’t know what the deal was. She flagged down a waitress who promptly seated us, dropped menus on the table and left to get us coffee and a coke. When the food was delivered, I asked for my favorite condiment, Tabasco Sauce, when I was informed they didn’t serve Tabasco Sauce, but did have Louisiana Hot Sauce, if I wanted some of that. I sat there thinking on that choice since any true connoisseur of hot sauces know that offering someone Louisiana Hot Sauce in exchange for Tabasco Sauce is like offering someone a Ford Tempo instead of a Mercedes Benz. It ain’t the same, sister, so don’t try to pass it off as such. While I’m contemplating an inferior condiment, the waitress demands an answer.
“Do you want Louisiana Hot Sauce? Yes or No!” I told her yes and thought maybe I was overreacting to her attitude until my gal mumbled, “Now how is that for customer service? Yes or NO?”
I have to agree. I don’t care how tired you are, if you are serving the public watch the attitude. More over, if you are offering an inferior product to them because you are too cheap to serve the good stuff, then you should be even more willing to show a kind spirit and good customer service. To add insult to injury, she even overcharged us on the ticket. The only redeeming factor of this whole experience was the time spent with my gal as that is always a treat.
So do you want to go to Denny’s? Yes or No! For me the answer is simple…
NO!